Healthcare Concierge PLLC
Effective July 31, 2026. Last updated July 31, 2026.
IVC TeamHub is the internal work app of Healthcare Concierge PLLC, trading as IV Concierge. It is used only by people who work for us - nurses, wellness advisors, dispatchers, office staff and executives. It is not a consumer app, it is not for patients, and it holds no patient records.
This notice covers the IVC TeamHub iPhone app and the same site at app.ivconcierge.ai. It is written for the people who use it. If you work here and something below does not match what you see in the app, tell us and we will fix one or the other.
Location is recorded only while you have an open shift in the app. It starts when you tap Start shift and stops when you tap End shift.
On the iPhone app, the phone sends a point roughly every 50 metres you move. On the web version, no more than one point per minute. Each point is a latitude, a longitude, how accurate the phone says that reading is, and the time.
Nothing is recorded before your shift starts, after you end it, on days off, or while you are on approved time off. Closing the app does not stop a shift - that is deliberate, so you can put the phone in your pocket and keep working - but ending the shift does.
If you forget to end a shift, our system closes it automatically once there has been no activity for 16 hours, and it backdates the end time to your last recorded activity rather than to the moment it noticed. That is the only case where a shift stays open after you have stopped working. Tell your manager and the record gets corrected.
iPhone asks whether an app may use location all the time or only while it is on screen. We ask for "Always" so that a shift keeps recording after you switch to another app or lock the phone. It does not mean the app watches you all the time. Outside an open shift it records nothing.
Open the iPhone Settings app, go to Privacy & Security - Location Services - IVC TeamHub, and choose Never. You do not need to open our app to do this, and you do not need to ask anyone.
If you turn it off, the app can no longer confirm your arrivals and departures, and your dispatcher will have to call you for those times. Location sharing during shifts is part of the nurse and advisor roles, so talk to your manager before switching it off. Turning it off does not delete points already recorded.
Separately from shift tracking, when you clock in, clock out, or punch a break, the app records a single location at that moment along with the punch. It is kept as a record of where the punch happened. There is no geofence - a punch is never blocked or rejected because of where you are, and if you deny location the punch still goes through with no coordinates.
| What | Why |
|---|---|
| Your first name, last name, work email and the password you set | To create your login and let you reset it |
| Your role, rank and employment type | To decide which screens and controls you see |
| Location during an open shift; a single location with each time-clock punch | Dispatch, drive-time routing, and a record of visits |
| Clock-ins, clock-outs, breaks, worked hours, scheduled shifts | Scheduling and payroll |
| Time-off, vacation and availability requests, including the note you write | So an approver can decide |
| Invoices, hours, tips, and reimbursement requests - the amount, the reason and the receipt photo you attach | To pay you and keep the accounting record |
| Your electronic signature on an invoice, with the date, your IP address and your browser | Required to make an e-signature legally valid |
| Messages you type into the help assistant, and the answers | To answer your question and let a person continue it |
| Support tickets: your name, work email, the page you were on, your browser, what you wrote, and the help-chat transcript if you escalated one | So we can reproduce and fix the problem |
| Files you attach to a task on the Tasks board | Work documents |
| Which pages you opened, when, and how long they took | To find broken and slow screens. Executives are excluded from this log. |
| Your IP address, but only when you sign an invoice or take another action we log for audit | Audit trail. Ordinary page views never store an IP. |
The in-app help assistant is powered by Anthropic's Claude. When you send it a message, we transmit your question, the earlier turns of that conversation, our own help documentation, the page you were on, and your role label, for example "Registered Nurse".
We do not send your name, your email, your user ID, your IP address, your location or your pay. Anthropic processes the message to produce the answer and does not use it to train its models. We keep a copy of the conversation in our own system so you and a person here can pick it up later.
If you would rather not use it, switch to Report a problem in the same screen and it goes straight to a person instead. Do not type patient names or health information into either one - neither is a clinical system.
Inside the company, access follows your role. Every screen and every control is gated, and each change to who has access to what is written to a log that cannot be edited.
One thing worth knowing: if you subscribe to your schedule from your phone's calendar, the app gives you a personal link. That link works without a password, so anyone you forward it to can read your next 120 days of shifts - date, time, work site and job title. It contains nothing about any customer. Keep it to yourself.
We use a small number of outside services to run the app. Each is bound by its contract with us to protect your information to the same standard we apply ourselves, and none is permitted to use it for their own purposes.
| Company | What it receives |
|---|---|
| Anthropic | Your typed help-assistant messages, the conversation history, your role label and the page path. No name, email or ID. |
| Google (Maps and Routes) | Coordinates of on-shift staff, so the dispatch map can show addresses and drive times. Coordinates only, no names. |
| Intuit (QuickBooks Time) | For hourly W-2 staff only: worked hours, shift times, job code, and the work email used to match your QuickBooks record. |
| CallTrackingMetrics | For the three executives with the phone console only: name, work email and a session ID, to sign them into the softphone. |
| Google Workspace (Gmail) | Delivers our email - invitations, password resets, shift digests, approver alerts and support-ticket alerts. |
| Apple | Distributes the app. Apple does not receive your work data from us. |
| Hetzner | Hosts the server. Your data is stored there and does not leave it except as listed above. |
| What | How long |
|---|---|
| Location points from shifts | 365 days, then deleted automatically by a job that runs every hour |
| Page-view records | 180 days |
| Shift, clock and pay records, and the invoices built from them | While you work here and for at least 3 years after, because federal wage law requires it |
| Invoices, e-signatures and reimbursement receipts | Kept as accounting records for at least 7 years |
| Help-assistant chats and support tickets | Kept until you ask us to delete them |
| Your account | Kept while you work here. When you leave we switch it off so it cannot sign in. |
Do it yourself in iPhone Settings, as described above. You do not need our permission and we are not notified.
Email kuzma@ivconcierge.com and say what you want. We answer within 30 days.
There is no delete button inside the app because most of what it holds is a payroll and tax record. Email is the route, and a person answers it.
IVC TeamHub deliberately contains no patient health information. Visit records in it identify the service billed and the nurse who performed it, never the patient. Our clinical records live in a separate system that this app does not connect to.
Records an employer keeps about its own employees are not protected health information under US health privacy law, even when the employer is a healthcare company.
If we change what the app collects, we update this page and change the date at the top before the change ships. Where a change is significant we also tell you inside the app.
Healthcare Concierge PLLC (IV Concierge)
900 Linton Blvd, Suite 206
Delray Beach, FL 33444
United States
Privacy questions, data requests and corrections:
kuzma@ivconcierge.com